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Kimberly Gerowe

Web Developer & Digital Designer

kim@kimgerowe.dev kimgerowe.dev Connecticut, USA

Profile

Detail-oriented web developer with a background in IT support, technical operations, and digital design. Passionate about creating user-friendly, responsive websites and optimizing workflows for businesses. Experienced in front-end and back-end development, process automation, and UX/UI design — with a history of implementing solutions that improve efficiency and user experience.

Experience

Operations Administrator & Marketing Director Nov 2022 — Jul 2025

Southridge Technology

  • Developed and managed company website updates, ensuring an optimized and responsive user experience.
  • Created web-based process automation tools to streamline ticket management and technician assignments.
  • Managed IT infrastructure, inventory, and operations, ensuring system reliability and efficiency.
  • Led company branding initiatives including marketing materials and social media content creation.
  • Provided technical training and documentation for internal teams and clients.
Technical Account Manager Jul 2020 — Nov 2022

Southridge Technology

  • Oversaw IT solutions for 300+ users, managing servers, cloud migration, and cybersecurity.
  • Led Office 365 and Azure integration projects, improving data accessibility and security.
  • Served as the primary technical consultant for clients, identifying and implementing IT solutions.
  • Provided 24/7 support, ensuring minimal downtime for managed accounts.
Remote Support Specialist Oct 2018 — Jul 2020

Southridge Technology

  • Provided front-line support for IT issues, troubleshooting hardware, software, and network problems.
  • Assisted in website maintenance and internal tool development to enhance IT support processes.
  • Created documentation and training resources to improve response efficiency.

Skills & Stack

Design & UX

Figma Photoshop Illustrator InDesign Canva UX/UI Branding

Development

HTML CSS JavaScript Tailwind CSS PHP Python Laravel Git VS Code

IT & Operations

Azure Office 365 Windows Server Active Directory ConnectWise Process Automation

Soft Skills

Project Management Client Relations Team Leadership Problem Solving Documentation

Education

A.S. Digital Arts Technology

Naugatuck Valley Community College

Focus in Web Development · 2025

A.S. Computer Information Systems

Naugatuck Valley Community College

2017

Certificate — Programming

Naugatuck Valley Community College

2025

Certificate — Management Information Systems

Naugatuck Valley Community College

2017

Honors & Projects

★

National Technical Honor Society

Inducted May 2025 — for academic excellence and outstanding achievement in technical education.

NVCC DAT Department Website

Full capstone rebuild of the NVCC Digital Arts Technology site. PHP, Laravel, Tailwind — real client, real deadline.

TutorTail

Learning website using a cat companion to guide users through tech concepts. HTML, CSS, JS, character design.

Game Jams & Interactive Games

Created full game art, design, and assets for multiple game jam entries on itch.io.

Process Automation

Built ticketing automation for IT support — reduced resolution time by 30%.